M&G Privacy Policy

1. Introduction

At M&G, we take your privacy seriously. Whether you’re requesting a quote, booking a move, buying packing materials, or signing up for updates, we want you to know exactly how your information is used, stored, and protected.

We never sell your data.
We never share it unnecessarily.
We only use it to deliver the services you’ve asked for.

2. The Information We Collect

We collect information in the following ways:

Information you give us

  • Name

  • Email address

  • Phone number

  • Address

  • Details about your move or enquiry

  • Payment details (processed securely by our payment provider)

Information collected automatically

  • Website usage data (via cookies and analytics)

  • Device and browser information

  • Pages visited and actions taken on our site

Information from communication channels

  • Emails you send us

  • WhatsApp messages

  • Phone call details

  • Form submissions

3. How We Use Your Information

We use your information to:

  • Provide quotes and manage bookings

  • Deliver removals, storage, and packing services

  • Respond to enquiries

  • Send updates or offers (only if you’ve opted in)

  • Improve our website and customer experience

  • Meet legal, insurance, and accounting requirements

We only keep information for as long as necessary to provide our services or meet legal obligations.

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors

  • Email and newsletter platforms

  • IT and website service providers

  • Insurance partners (if required for your move)

These partners only receive the information needed to perform their role and must keep it secure.

We do not sell or trade your personal information.

5. Cookies & Analytics

Our website uses cookies to:

  • Improve site performance

  • Understand how visitors use our pages

  • Help us make the website clearer and easier to use

You can control or disable cookies through your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Object to certain types of processing

  • Request a copy of your data

To exercise any of these rights, email hello@mgtr.co.uk.

7. How We Protect Your Data

We use secure systems, encrypted connections, and restricted access to ensure your information is protected at all times.

Only authorised team members can access customer data, and only for legitimate business purposes.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: hello@mgtr.co.uk
Phone: 0800 783 2323
Address: The M&G Building, Stockfield Road, Acocks Green, Birmingham, B27 6AP